> ## Documentation Index
> Fetch the complete documentation index at: https://docs.camo.ag/llms.txt
> Use this file to discover all available pages before exploring further.

# Cancelling Your CamoAg Subscription

> How to cancel a Core subscription in the iOS app or a Scout subscription on the CamoAg platform.

How you cancel depends on where you bought your plan. **Core** is billed by Apple, so you cancel it on your iPhone or iPad. **Scout** is billed by CamoAg through Stripe, so you cancel it on the CamoAg web platform.

## Which subscription do you have?

| Plan | Where you bought it | Who bills you | Where to cancel |
| - | - | - | - |
| Core | The CamoAg iOS app | Apple (App Store) | Your iPhone or iPad Settings |
| Scout | The CamoAg website (app.camo.ag) | CamoAg, via Stripe | Account Settings on app.camo.ag |

Not sure which you have? Check your receipts: an Apple receipt email means Core, a CamoAg/Stripe receipt means Scout.

<Warning>
  Deleting the app or your CamoAg account does **not** cancel your subscription. Follow the steps below to stop future charges.
</Warning>

## Core subscribers: cancel on your iPhone or iPad

Core is purchased through the Apple App Store, so Apple manages billing and cancellation. CamoAg support cannot cancel an Apple subscription for you.

<Steps>
  <Step title="Open Settings">
    Open the **Settings** app on your iPhone or iPad.
  </Step>

  <Step title="Tap your name">
    Tap your **name / Apple ID** at the top of the screen.
  </Step>

  <Step title="Open Subscriptions">
    Tap **Subscriptions**.
  </Step>

  <Step title="Select CamoAg">
    Tap **CamoAg** in your list of active subscriptions.
  </Step>

  <Step title="Cancel">
    Tap **Cancel Subscription** (or **Cancel Free Trial** if you are still in your 7-day trial), then confirm.
  </Step>
</Steps>

<Tip>
  You can also reach the same screen from the App Store app: tap your profile picture in the top right, then **Subscriptions**.
</Tip>

Don't see CamoAg in the list? Make sure you are signed in with the same Apple ID you used to subscribe. If it still isn't there, you may have a Scout plan instead. See the next section.

## Scout subscribers: cancel on the CamoAg platform

Scout is purchased on the CamoAg website and billed through Stripe. You cancel it from your account settings in a web browser.

<Steps>
  <Step title="Log in">
    Go to [app.camo.ag](https://app.camo.ag) and log in.
  </Step>

  <Step title="Open Subscriptions">
    Open **Account Settings**, then **Subscriptions**. Shortcut: [app.camo.ag/account/settings/subscriptions/camoAgBasePlan](https://app.camo.ag/account/settings/subscriptions/camoAgBasePlan)
  </Step>

  <Step title="Manage Subscription">
    Click **Manage Subscription**. This opens the secure Stripe billing page.
  </Step>

  <Step title="Cancel">
    Click **Cancel subscription** and confirm.
  </Step>

  <Step title="Check your email">
    Watch for a cancellation confirmation email from Stripe.
  </Step>
</Steps>

<Note>
  Don't see the **Manage Subscription** button? Only users with the organization **Manager** permission can manage billing. Ask your account's Manager to cancel, or email [support@camo.ag](mailto:support@camo.ag) and we'll help.
</Note>

## What happens after you cancel

* **You keep access until the end of your current billing period.** You won't be charged again after that.
* **Your login and saved work stay in place.** Cancelling a subscription does not delete your CamoAg account.

## Common questions

<AccordionGroup>
  <Accordion title="I want to switch from Core to Scout (or Scout to Core).">
    Contact [support@camo.ag](mailto:support@camo.ag) first. Because the plans are billed through different channels, we'll walk you through cancelling the old plan and signing up for the new one, and you keep the same login.
  </Accordion>

  <Accordion title="I deleted my CamoAg account but I'm still being charged.">
    If you subscribed in the iOS app, cancel in your Apple Subscriptions using the Core steps above. Deleting an account does not stop Apple billing.
  </Accordion>

  <Accordion title="I cancelled but I'm still being charged.">
    Email [support@camo.ag](mailto:support@camo.ag) with your account email and the charge date, and we'll look into it.
  </Accordion>
</AccordionGroup>

## Need help?

Email [support@camo.ag](mailto:support@camo.ag) with the email address on your CamoAg account.